Review Response Hub
AI-drafted replies for Google and TripAdvisor reviews
About Review Response Hub
Review Response Hub drafts on-brand replies to guest reviews in seconds — across Google Business Profile, TripAdvisor, and Booking.com. Paste a review or import a batch, and the tool produces a response that matches your property's tone, addresses the specific points the guest raised, and follows the service-recovery playbook for negative feedback.
The AI is tuned for hospitality: it thanks for specifics without being generic, apologises without making promises you can't keep, and invites follow-up through the right channel. For five-star reviews it amplifies the best line. For one-star reviews it de-escalates and moves the conversation offline.
You stay in control: edit, approve, and post. Review Response Hub is built to cut the time a busy property manager spends on reviews from hours per week to minutes — without sacrificing the warmth that travellers judge your brand on.
What it does
- Drafts replies for Google, TripAdvisor, Booking.com, and Airbnb
- Tone control: warm, formal, apologetic, celebratory — match your brand
- Guardrails: won't promise refunds, upgrades, or compensation unless you enable it
- Language detection — replies in the reviewer's language
- Bulk mode: paste 20 reviews, get 20 drafted responses
Frequently asked questions
Will the replies sound AI-generated?
Not if you use them the way they're designed: review, tweak, post. The tool is a starting draft, not a copy-paste solution. Most users edit 10–20% of each reply.
Can I enforce my property's tone of voice?
Yes. Paste a brand-voice paragraph or 3–5 approved example replies; the tool mirrors the style across all new drafts.
Does it work for negative reviews?
Especially well. The tool follows a service-recovery pattern — acknowledge, apologise, offer an offline channel — and avoids defensive language that damages credibility with future readers.
Does it auto-post to Google or TripAdvisor?
No. Auto-posting is a policy and tone risk we don't take for you. You review and post each reply yourself via the respective platform.
What about multi-property chains?
Each property can have its own brand voice and policy profile. Responses adapt automatically when you switch property context.
Ready to try Review Response Hub?
Hoteliers, restaurant managers, and guest-experience teams replying to online reviews.
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